How to Fix iTunes error?

How to Fix iTunes error

Lots of iTunes users are having trouble with something called “iTunes can’t verify the identity of the server” This happens when iTunes is trying to share data but it doesn’t work. There could be a few reasons for this, like your device having the wrong time and date, issues with the app data, a virus on your device, or an expired certificate.

No need to worry! We will help you easily fix this iTunes problem with simple steps. Below we cover some methods that fix the iTunes error:

What is s.mzstatic?

“” is part of, which stands for “mobile zone static content delivery” and is linked to Apple’s content delivery network (CDN). is important for how Apple delivers content to users quickly and securely. It’s a safe domain, and unless you have specific security worries, there’s no need to block it.

Method 1: Clear iTunes Application Data and Cache

To fix the problem of not being able to identify the server on your iPhone, you can try removing all the iTunes cache and data. Here’s an easy way to do it:

  • Open the Settings app on your device.
  • Look for the iTunes app.
  • Tap on it.
  • On the next screen, you’ll find an option called “Clear History and Data.”
  • Tap on that option and confirm by tapping again. That’s it!

Also, Read This: How to Change the Chat Theme on Instagram?

Method 2: Change Certificate Settings

If you’re having trouble with iTunes on your Mac and see an error, you can try fixing it by adjusting some certificate settings. It’s important to note that this method involves bypassing your device’s security measures for trusting unknown certificates. If you’re okay with that, here’s what you can do:

  • Close both iTunes and the App Store.
  • Open Finder and go to Applications.
  • Select Utilities and then pick Keychain Access.
  • In the Keychains window, go to System Roots and click on Certificates (under Category).
  • Look for certificates with a plus sign in a small blue dot.
  • Open each certificate, and click the triangle next to Trust.
  • Click on the “Set Secure Sockets Layer (SSL)” option and set it to “no value specified”.
  • Close the certificate and open it again.
  • Go to the “When using this certificate” option and set it to “Use System Defaults”.
  • Close the certificate. The blue dot next to it will disappear.
  • Repeat these steps for all other certificates with the same blue dot.

Following these steps might help you fix the issue with iTunes on your Mac.

Method 3: Update iTunes App

If you get the error “unable to identify server,” it might be because you have an old version of iTunes. Here’s how to fix it:

  • Check if your iTunes app is not the latest version.
  • If it’s outdated, update the iTunes app.
  • By doing this, the error should fixed.

Method 4: Launch iTunes in Safe Mode

To figure out where the problem is – whether it’s with the iTunes app or your device’s software/system – you can open iTunes in safe mode on your Mac. Follow these steps:

  • Start up your Mac by pressing the power button, and right away, press and hold the Shift key.
  • Keep holding the Shift key until the login screen appears.
  • Enter your correct login password to enter safe mode. If your Mac’s disk is encrypted with something like FileVault, you might need to enter the password again.
  • Once in safe mode, locate iTunes and open it. Check if the error “unable to identify server” shows up.

If everything works fine in safe mode, the issue is likely with external plugins or your device’s system. When you’re done and want to exit safe mode, just restart your computer as usual, and you’ll be back to normal mode.

Method 5: Check for Malware on Your Device

Nowadays, it’s quite common for devices to encounter issues due to malware, and this error is no exception. Many users have reported that their iTunes couldn’t identify the server because of malware. To ensure this isn’t the cause of your error, it’s a good idea to scan your device. Here are some signs that may indicate your iOS device has malware:

  • Unknown apps appear on your iPhone.
  • Excessive pop-ups.
  • Rapid battery power depletion.
  • Apps constantly crashing.
  • Unusually high data usage.
  • The device heated up unexpectedly.

So, how do you get rid of malware?

There are various solutions available, but the simplest is to download and install an antivirus app that can protect your device.

FAQs about fixing the iTunes error

Why “Itunes can’t verify the identity of the server” error comes?

The error “iTunes can’t verify the identity of the server” pops up when iTunes can’t securely connect to Apple’s content delivery network (CDN) server.

What is itunes error?

It means that when iTunes tried to share information with the server, the identification it used wasn’t recognized as valid.


We covered most of the information about How to Fix the iTunes Error. We also give you various methods that can help you to fix that problem. If you have any questions or queries related to this topic then comment below. We will reach you as soon as possible. 

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